Many implementation approaches to Enterprise Project Management (EPM) focus on installing, configuring, piloting and rolling out Primavera P6 and providing end user training. While this approach seems to make a lot of sense and is often touted by tool vendors as a proven approach, it is not uncommon for implementations to falter, or worse, fail.
One area of risk involves the way end users are trained and supported. While classroom training in Primavera P6 is provided by our experienced instructors, it is not always sufficient to make the necessary changes in their day to day work. It’s all too easy for them to drift back to the old ways of working.
Therefore, it is essential to monitor how new project management techniques and processes are being adopted by the end user community beyond the initial training. Equally, end user training should be role-based and provide the end user with the Primavera P6 functionality necessary to be effective in his or her particular role. Finally, it is important to provide direct support to individuals where and when it is needed. We generally achieve this by setting up a ‘war room’ so that systems users have a way to get immediate support when they are experiencing difficulties.
We have also successfully implemented online support systems providing end user help exactly at the time when they need it. We use a combination of online video training, video vignettes, forums, FAQ’s and central repositories hosting templates, data examples, quick start guides, process guides, etc.
From day one, our consultants will work with your team, shoulder to shoulder, making sure that every step of the deployment is thoroughly understood and that all parties are brought in to the approach. As problems arise, your team members are not only kept in the loop, but are directly involved in developing solutions. We do not work in a vacuum and keep your people in the dark. We make sure that by the time we are finished with the engagement, your team members are the subject mater experts, independent and fully capable of driving the growth and maturity of the system and its users.
Our planned and structured approach to mentoring and coaching also includes providing timely guidance to end users when they need it most. It guides your team through the new processes and tasks they must perform, at the time those processes and tasks need to be performed. By providing direct support through the first few reporting cycles, Ten Six helps you identify and eliminate problems and issues early and significantly improve user adoption.
Call Ten Six today to learn more.