Need Deltek Cobra support? Or support for Acumen Fuse and Risk? Ten Six can help!
Before we look at some of our options available to you, let’s first understand the different kinds of product support Deltek offers for their software tools. Like many software companies, Deltek has a product lifecycle approach to support. This support lifecycle can be summarized as Active, Maintenance and Sustaining.
Deltek Customer Care Support Lifecycle
- Active Support is a period where Deltek is actively developing the next version of your software and actively supporting the most current version. During this phase of the product life cycle, you can submit software enhancements for the next release, access to new hot fixes and service packs, and tax, legal, and regulatory updates. Active Support begins at general release and ends when the next release is generally available.
- Maintenance Support is a period where you will continue to receive hot fixes for severity 1 issues, and tax, legal, and regulatory updates in addition to those that have previously supplied. This phase begins when a newer version of the application is made generally available for major and minor releases (not including service packs) and lasts for 12 to 18 months. Maintenance Support can be extended beyond the published retirement date by purchasing an Extended Support Plan.
- Sustaining Support is a period where you will continue to have access to all fixes or service packs that existed before the Sustaining Support life cycle phase. Unfortunately, there will be no new software enhancements, hot fixes, service packs, or regulatory updates of any kind for versions in this phase. Sustaining Support begins at the end of Maintenance Support and lasts indefinitely.
As with many things in life, there is always the option to do nothing and go unsupported with your products. Whilst this may be a convenient choice, there are high potential costs, inefficiencies, and regulatory risks associated with this. Please consider these risks when determining if this is the right approach for your firm.
Ten Six Support
Regardless of the type of product support package you may have acquired from Deltek, at Ten Six we can provide further assistance. We provide our customers with several options for Deltek Cobra support to suit their individual needs. Our consultants have years in the field implementing, supporting, and training in Deltek Cobra, Acumen Fuse and Risk.
We cover every facet of implementation from initial installation through to mentoring and coaching support for the monthly reporting cycle. Whether you are looking for fast ad hoc support or need help with a new contract requiring EVMS, our team can help ensure your success.
With our Deltek Application Consulting we can offer experienced consultants that can quickly build compliant EVM systems that will integrate all your finance, reporting, and scheduling. This results in building a robust EVM environment that meets the EIA-748 requirements.
Our popular Deltek Training classes can help your staff get up to speed with Deltek software quickly and proficiently. We offer a wide range of classes ranging from Deltek Cobra Fundamentals and Advanced to Deltek Acumen Fuse and Risk.
We can help you with Deltek Cobra Integration as we have seasoned consultants who have successfully implemented EVM countless times. Our EVMS specialists are familiar with most of the major project scheduling tools ranging from Microsoft Project to Primavera P6. We are also proficient in financial systems ranging from Oracle Financials to Costpoint and we can get you up and running quickly, especially if you are new to Deltek’s suite of software.
Knowledge Transfer, Coaching, and Mentoring are vital skills we can help provide for your EVM system administrators. By mentoring and coaching your staff we will provide them with the skills they need to develop their teams. We have field contractors who can provide this assistance as and when you require it, so that you quickly build up your skill base and become independent of consultants.
We can help with Deltek Cobra Staff Augmentation by maintaining project excellence and preventing project delays when you may have a shortage of skilled staff in your firm. We can offer advice on the recruitment of new staff as well as training them so that they become integrated into your project team without delay.
Deltek offer typical life cycle support for their suite of software products. However, if you are new to EVM you may require ad hoc Deltek Cobra support, assistance in your implementation or training of staff to roll it out. Whether you are looking for help with an upgrade, training, technical assistance or best practice guidance – we can help!
Beyond the Deltek tools, we can also provide systems validation, help you prepare for an IBR or government compliance reviews, or address corrective issues.